Refund policy

Refund & Return Policy

Last updated: September 4, 2025

Thank you for shopping with OmniPure LLC. We want you to love your purchase. If you are not fully satisfied, this policy explains how to request a return, exchange, or refund in a clear and fair way.

1) Return Window & Eligibility

30-day window: You may request a return within 30 calendar days of delivery.
Condition: Items must be unused, uninstalled, and in original packaging with all accessories, manuals, and labels.
Proof of purchase: An order number or receipt is required.

2) Non-Returnable Items

Digital goods, software, and licenses
Gift cards and store credits
Customized or special-order items
Hygiene or personal-use products once opened
Clearance items marked “Final Sale”
Automotive & electronics once installed or modified (unless defective)

3) How to Start a Return (RMA Required)

Please contact us before sending anything back so we can issue an RMA (Return Merchandise Authorization) and provide the correct return-center address.

Email: z0938882009@amer-ip.com
Phone: +1 (917) 905-6246
Provide: order number, item(s), reason, and photos/videos if defective.

Return Address: Return-center addresses vary by product and will be provided in the RMA email. Do not ship any return without an RMA.

4) Return Shipping & Fees

Change-of-mind: Buyer pays return shipping.
Defective or wrong item: We provide a prepaid label or reimburse shipping after verification.
International: Duties/taxes paid are non-refundable. Please mark parcel as “Returned Goods”.

5) Refunds & Processing

Inspection time: 2–5 business days after the return arrives.
Refund method: to the original payment method.
Bank posting: banks may need an additional 5–10 days to post funds.
Shipping fees: original shipping fees are non-refundable (unless our error).
Deductions: missing parts or signs of use may incur up to a 15% deduction.

6) Exchanges

For faster service, place a new order and return the original. Standard exchanges are processed after inspection.

7) Damaged or DOA Items

Report within 7 days of delivery.
Send photos of packaging, shipping label, and product for review.

8) Warranty

Warranty terms vary by product. Contact us with your order number and issue for assistance.

9) Order Changes & Cancellations

Changes: possible before fulfillment.
Cancellations: shipped orders can’t be canceled. Please request a return after delivery.

10) Country-Specific Notices

Brazil: The recipient’s CPF/CNPJ is required for customs clearance (for both delivery and returns). Include the CPF/CNPJ on the shipping label and documents.
EU (including Germany): Import VAT/duties may be charged per destination-country rules. If VAT is collected at checkout (e.g., IOSS for low-value consignments), it will be shown during checkout.