Refund policy

Refund Policy – 30-Day Satisfaction Guarantee

At OmniPure, we want every customer to feel confident and supported when shopping with us. If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order. Our goal is to provide a smooth, transparent, and customer-friendly return experience.

How to Request a Return

  1. Contact us within 30 days of delivery.
  2. Provide your order number and the reason for the return.
  3. Our support team will review your request and send detailed return instructions within 24 business hours.

Contact:
Customer Support Phone: +1 (917) 905-6246
After-Sales Support (WhatsApp): +1 (716) 617-9326

Return Eligibility

To qualify for a refund, items must meet all of the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • All original accessories, manuals, and components must be included.
  • Proof of purchase is required.

Items returned in a condition that prevents resale may be denied or receive a partial refund.

Refund Process

Once your return is delivered to our facility, please allow 2–3 business days for inspection. After inspection:

  • Approved refunds will be issued to the original payment method within 3–5 business days.
  • You will receive an email confirmation once the refund has been processed.

Depending on your bank or card issuer, the refund may take additional time to appear on your statement.

Shipping Costs

  • Return shipping fees are the responsibility of the customer unless the product is defective, damaged on arrival, or the wrong item was shipped.
  • Original shipping fees (if any) are non-refundable.

Exchanges

If you prefer an exchange instead of a refund, our team will gladly assist you. Exchanges are subject to product availability at the time of the request.

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Opened hygiene or personal care items
  • Customized or special-order products
  • Gift cards
  • Final-sale items (clearly marked at checkout)

Defective or Damaged Products

If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no additional cost to you.

Additional Information

  • No restocking fees.
  • Refunds are issued only after return inspection is completed.
  • We reserve the right to refuse returns that do not meet policy requirements.

For any questions regarding returns or refunds, please contact our support team:
Customer Support Phone: +1 (917) 905-6246
After-Sales Support (WhatsApp): +1 (716) 617-9326